Here are five signs your software isn’t fully supporting your daily processes—and how to boost the efficiency and data accuracy of your Open Dental platform by using Flex Dental Solutions.
If data enters your practice through paper, errors are almost guaranteed.
Does this sound familiar? A patient arrives, fills out a paper clipboard, and your front office staff spends the next 15 minutes deciphering handwriting and manually typing everything into Open Dental. With every keystroke there is the possibility of data entry errors and downstream claim issues.
With Flex dynamic smart forms, patients complete registration on their own phone or tablet before the appointment. That information doesn’t sit in an inbox waiting to be retyped—it flows directly into Open Dental and updates patient files automatically. No clipboards. No transcription. No complex data entry.
Analog communication breaks digital schedules.
To find out whether a room is ready or a patient is seated, your team walks the hall, peeks into operatories, or relies on sticky notes. When communication is analog, your digital schedule is always behind reality.
Flex’s Intraoffice Chat enables instant, quiet communication between the front and back office. Teams coordinate exams and patient flow without leaving their chairs, keeping schedules accurate and momentum intact.
High-skill staff stuck doing low-value waiting.
Your team spends prime morning hours on hold with carriers or bouncing between portals to verify benefits. This work feels unavoidable—but it isn’t strategic, clinical, or a good use of trained staff.
Flex automates insurance verification for all scheduled appointments and provides on-demand eligibility checks for walk-ins and last-minute additions. Everything updates directly in Open Dental, reducing claim denials and eliminating hours of repetitive phone work. What used to take 20 to 40 minutes happens quietly in the background.
If a booking isn’t confirmed in real-time, many new patients move on.
Your online booking tool sends an “appointment request” that still requires a callback. By the time someone follows up, the patient has booked elsewhere—or disappeared entirely. Modern patients expect real-time confirmation.
FlexSchedule offers true, live integration with Open Dental. When a patient books, the appointment appears instantly. No requests. No phone tag. Simply a filled opening on your schedule.
1995 billing cycles don’t work in a modern practice.
Printing statements, stuffing envelopes, and waiting for checks that may never arrive is slow, expensive, and frustrating—for everyone.
FlexPay lets you send secure payment links via text the moment a balance is due. Patients can pay in one tap using Apple Pay or Google Pay, and payments post automatically to Open Dental. Cash flow increases, and collections improve.
Your team isn’t the problem. The friction in your workflows needs to be removed!
When software and processes are efficient, teams stop compensating with workarounds, patients move smoothly through the day, and the practice stops feeling chaotic. The goal isn’t to work harder; it’s to pave the way for a smooth and productive practice.
Ready to see the difference for yourself? Book a Flex Demo
Meta Description: Learn how Flex automation removes 5 common bottlenecks in dental practice data entry, insurance verification, communications, and payment.