How is Flex? Dr. Lauren Poole of Sweet Truth Dental on why Flex is a great fit for her new practice:
Flex Learning Hub
Team Flex is a group of "Flex-perts" that are passionate about our patient communication software designed for Open Dental. Have a question? We've got an answer. And, we love talking Flex!
Normandy | Lakewood Dentistry is a two-location practice in Jacksonville, FL that has been using Flex for over two years to automate their patient communications in Open Dental. With a total of 9 doctors and 32 ops between their two locations, Flex has helped Normandy | Lakewood Dentistry boost their efficiency in managing their rapidly growing number of patients.
Jenny Martin is the practice’s regional manager and sat down with our team to talk about their Flex journey.
Flex is a powerhouse for improving efficiency in dental practices while helping you grow your business. Feature by feature, we designed Flex to supercharge your workflow in Open Dental, from automated patient communication to online scheduling. And, we love contributing to your practice's success.
Dulce Gonzalez is the treatment coordinator with Lakeview Dental Arts, a Chicago-area boutique-style dental practice that began using Flex in 2019. Here’s what Dulce has to say about their Flex-perience (see what we did there?), favorite features, and Flex’s ability to drive efficiency while bringing new patients through their practice doors.
Fun Fact: Ashley loves to sew and has even made her own pair of jeans.
One of our goals at Flex is to deliver a customer experience that is memorable and unique among patient communication solutions for Open Dental. We know that there are moments when our team has the opportunity to go that extra step. You know, that step from “good” service to an “I’ve got to tell all my friends about this” experience.
How do we supercharge your customer experience and create Flex fans for life? By scouring the dental industry to find people like Ashley Palen, one of our customer experience managers and an expert in dental practice efficiency. Let’s meet Ashley!
Our team shows you how to send a FlexBlast email campaign to your patient base, utilizing our default templates or a custom design you can set up yourself. Keep your patients engaged with newsletters, updates on office holiday hours, or any special offers from your practice.
At Flex, we do more than develop software - we build relationships, both with our customers AND between our customers and their patients. We feel that being a good partner and resource to your dental practice means that we maintain open lines of communication throughout the entire customer experience. We want to know what you love about Flex so we can continue to push the boundaries of what a software company should be (we’ll give you a hint - we don’t think improvement should ever stop). So, when one of our customers is excited about Flex and our team, we just can’t help but share it!
Nicole Molochova is the financial and practice coordinator for Dr. Alex Rubinov. This NYC-based cosmetic dental practice was in the midst of a transition to a new facility and a move to Open Dental software from their previous management system when they were introduced to Flex. Here's what Nicole has to say about the practice's Flex-perience (we just can’t help ourselves when it comes to a good play on words), including meeting the Flex team, the onboarding process, and their favorite Flex features.
Our team shows you how to set up custom tracking links in FlexBook, so you'll know exactly what source online appointments are being scheduled from, whether it's your website, Facebook or anywhere else you want patients to be able to book appointments with your practice.
Fun Fact: John is a heavy lifter, both in his ability to lead a fast-paced, busy customer service organization and his pursuit of world records in weightlifting.
While Flex gets plenty of attention for our slick, easy-to-use patient communication software, our team is what really gives our company “buzz” around the industry. We say it all the time (but we will never state it enough) - great service is the foundation that we are growing our business on. It’s the mindset behind everything we do. Because service is that important to us, we don’t trust our customer relationships with just anyone - we look for team members that take ownership of the success of each and every Flexer.
Meet John Wells, a former NCAA football player turned customer service savant, who’s continuing to utilize his competitive spirit off the field and in the game of technical support supremacy, pushing his team and himself to deliver a stress-free and memorable customer experience. And, if the feedback we get from our customers that interact with our support team is any indication, we have entrusted the leadership of our customer experience and support team to the right guy.
Our team gives a quick overview of the Flex mobile app, including set-up and main features.