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Here's a quick recap of recent functionality that's been added to Flex over the past several months. If you're a current Flexer and have a feature suggestion, please let us know! Your input helps us make Flex a better product so you have a better customer experience!
And, stay tuned and check back here often - we have new features coming right around the corner!
Our team gives a step-by-step tutorial on how to send text reminders, appointment confirmations, and other automated messages to your patients via Flex.
“Let me think about it.”
These are five very common words that are used routinely when any of us are asked if we would like to move forward with a purchase. I’m the king of “Let me think about it.” Often, I want to put off a purchase because I didn’t really understand the need for the product or service I was being offered. The "sales pitch" may have sounded good but the details weren’t explained well enough or I just didn’t feel a sense of urgency to move forward. I also have a notorious habit of trying to avoid payment discussions, preferring to do pricing research independently. Later on, when I have finally made the purchase, I often wish I had done so sooner.
Our team has worked with thousands of dental practices over the years and one common challenge the majority face is increasing their case acceptance. Usually, the patient has concerns about what exactly is being recommended, doesn’t understand the treatment being proposed, or has financial questions that they may be too timid to ask. Let’s take a look at how the treatment plan presentation module in Flex helps address these issues, facilitate conversation, and keep your patients engaged so that your team can boost acceptance and keep those ops full.
Flex’s online forms for Open Dental are smart. Like, REALLY smart. In fact, if our forms were any smarter, they could write this article themselves.
Exaggerations aside, there are some very intelligent features that we’ve designed for our online forms that make a big difference in your practice’s workflow and in ease-of-use for the patient. And, while there are many options out there for online paperless forms, there are some considerable differences between Flex and other technologies. So what makes our forms so smart? It boils down to our team’s understanding of how forms affect the user experience of both practices and patients while developing features that simplify key workflow challenges.
Adopting new technologies can be intimidating for any dental practice, especially when they involve changes to established routines or require alterations to processes the practice is comfortable with - in our business, we see it every day. Of all the products and services Flex has to offer, the one that continues to generate great success stories also seems to inspire the most hesitancy from practices to implement - online scheduling.
From reservations about allowing patients to book appointments on their own to concerns over practice management integration, we’ve heard it all. And, because we have years of experience implementing online scheduling, we have a good bit of insight we can share - free of charge!
Our team shows you how to send a FlexBlast email campaign to your patient base, utilizing our default templates or a custom design you can set up yourself. Keep your patients engaged with newsletters, updates on office holiday hours, or any special offers from your practice.
Who doesn't love a good list? They're great for getting information quickly and efficiently, just like Flex.
We spend a lot of time talking with practices about patient communication and creating efficiencies in Open Dental, so our team has a good bit of insight into the topic. After all, patient communication is our specialty - we even tend to get a bit geeky when it comes to the subject.
Flex was designed in an Open Dental practice, so it’s little surprise that there are some really cool patient communication features in Flex that add to your Open Dental experience. In the spirit of brevity, this will not be an exhaustive list of every Flex feature. Instead, we’ll focus on the top functionalities of Flex that make your dental life easier and your processes move faster.
Who is your favorite sidekick of all time?
As a kid, I loved reruns of the Batman television show starring Adam West as Batman and Burt Ward as an overly-enthusiastic Robin. Robin was the ultimate sidekick, always there to fight crime and provide a witty, albeit cheesy, one-liner. Later on in life, I realized Batman was played for laughs but, at the time, it was serious business to me. Batman was a hero and Robin was his trusted partner.
Many of our customers come to us because their practice needs a partner in improving their patient communications and giving their efficiency a boost in their Open Dental software. Like Robin, we jump right in to help. However, while supercharging patient communication and powering up your efficiency are our main strengths, Flex can also contribute to your practice's success through other avenues.
Our team shows you how to set up custom tracking links in FlexBook, so you'll know exactly what source online appointments are being scheduled from, whether it's your website, Facebook, or anywhere else you want patients to be able to book appointments with your practice.
Flex covers the bases of optimizing patient communications and making your team more efficient. Among the many features of Flex is FlexPay, our online module that allows you to accept payments in your practice or through statements that can be sent to your patients via email or text. Let’s take a quick look at the features of FlexPay and how it can boost collections for your practice.