For years, dental software has suffered from a classic case of mistaken identity. Ask ten Open Dental practice owners or office managers what Flex is, and you’ll get ten ...
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Flex Learning Hub
Discover how to get the most out of Flex with training videos, how-tos, and expert tips designed to help your dental team work smarter every day.
Categories
Patient Communications
The Real Reason Patients Don’t Respond (and How to Fix It)
Your Phone Strategy Is Working Against You Think about the last time your personal phone rang from a number you didn’t recognize. Did you answer it? Probably not. Now ...
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How Flex Dental Helps Open Dental Practices Fill Summer Schedule Gaps
Summer can be a wonderful season for patients, yet a frustrating one for dental teams. School routines shift. Families travel. Patients cancel at the last minute. And ...
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How Faster, Clearer Treatment Plans Lead to More Scheduled Treatment
A SIMPLE TRUTH: The longer it takes to explain a treatment plan, the less likely it is to get scheduled. Most dental practices assume treatment acceptance problems are ...
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The Best Gift for Your Hygienist? A Schedule That Consistently Runs on Time
Most offices celebrate hygienists with the usual gestures—gift cards, a team lunch, maybe a “thank you” banner over the front desk. Those moments matter. Ask most ...
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What Real Online Scheduling Should Look Like in Open Dental
If your “online scheduling” still ends with a phone call, it’s not online scheduling, it’s a digital suggestion box. For many practices using Open Dental, the idea of ...
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The Invisible Front Desk: Empowering Your Front Office Team to Be Present
The “Help Wanted” sign has become a permanent fixture in dentistry. According to the ADA Health Policy Institute, nearly 80% of owner dentists describe the recruiting ...
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The After-Hours Patient Experience: What Happens When Your Office Is Closed—but Your Patients Aren’t
We live in an era of now. When people want a ride, they open Uber. When they want to make a purchase, they check Amazon. And when a tooth starts throbbing on a Friday ...
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How Self Check-In Kiosks Are Changing the Waiting Room Experience
Walk into almost any airport, hotel, or grocery store and you’ll notice the same thing: self-service technology is everywhere. People love convenience, speed, and ...
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