You’ve been shopping around for the best patient communication solution for Open Dental and have decided that Flex is the right fit for your practice. What’s next? I'll walk you through the 4 steps you’ll take from Flex newbie on your path toward becoming a Flex-pert.
Flex Learning Hub
Who is your favorite sidekick of all time?
As a kid, I loved reruns of the Batman television show starring Adam West as Batman and Burt Ward as an overly-enthusiastic Robin. Robin was the ultimate sidekick, always there to fight crime and provide a witty, albeit cheesy, one-liner. Later on in life, I realized Batman was played for laughs but, at the time, it was serious business to me. Batman was a hero and Robin was his trusted partner.
Many of our customers come to us because their practice needs a partner in improving their patient communications and giving their efficiency a boost in their Open Dental software. Like Robin, we jump right in to help. However, while supercharging patient communication and powering up your efficiency are our main strengths, Flex can also contribute to your practice's success through other avenues.
At Flex, we do more than develop software - we build relationships, both with our customers AND between our customers and their patients. We feel that being a good partner and resource to your dental practice means that we maintain open lines of communication throughout the entire customer experience. We want to know what you love about Flex so we can continue to push the boundaries of what a software company should be (we’ll give you a hint - we don’t think improvement should ever stop). So, when one of our customers is excited about Flex and our team, we just can’t help but share it!
Nicole Molochova is the financial and practice coordinator for Dr. Alex Rubinov. This NYC-based cosmetic dental practice was in the midst of a transition to a new facility and a move to Open Dental software from their previous management system when they were introduced to Flex. Here's what Nicole has to say about the practice's Flex-perience (we just can’t help ourselves when it comes to a good play on words), including meeting the Flex team, the onboarding process, and their favorite Flex features.
Our team shows you how to set up custom tracking links in FlexBook, so you'll know exactly what source online appointments are being scheduled from, whether it's your website, Facebook or anywhere else you want patients to be able to book appointments with your practice.
Flex covers the bases of optimizing patient communications and making your team more efficient. Among the many features of Flex is FlexPay, our online module that allows you to accept payments in your practice or through statements that can be sent to your patients via email or text. Let’s take a quick look at the features of FlexPay and how it can boost collections for your practice.
Fun Fact: John is a heavy lifter, both in his ability to lead a fast-paced, busy customer service organization and his pursuit of world records in weightlifting.
While Flex gets plenty of attention for our slick, easy-to-use patient communication software, our team is what really gives our company “buzz” around the industry. We say it all the time (but we will never state it enough) - great service is the foundation that we are growing our business on. It’s the mindset behind everything we do. Because service is that important to us, we don’t trust our customer relationships with just anyone - we look for team members that take ownership of the success of each and every Flexer.
Meet John Wells, a former NCAA football player turned customer service savant, who’s continuing to utilize his competitive spirit off the field and in the game of technical support supremacy, pushing his team and himself to deliver a stress-free and memorable customer experience. And, if the feedback we get from our customers that interact with our support team is any indication, we have entrusted the leadership of our customer experience and support team to the right guy.
Here’s a quick rundown on what makes Flex unique among patient communication solutions for Open Dental. Get your track shoes laced up - we’re going fast.
We know there are lots of patient communication companies out there and it can be difficult to determine the differences between providers. At Flex, we like to think we do things a little bit outside of the typical “dental industry box.” From the beginnings of our company to some features that you won’t find in any other patient communication software, Flex has a history of marching to the beat of our own drum. Fortunately, the beat seems to be catchy enough where people don’t mind joining us on our journey.
After a year of shut-downs, attempts at flattening curves and adjusting to “new normals,” we take a look at how electronic patient communications will continue to be beneficial to practices beyond the end of the pandemic.
Unless you’re an extreme visionary and had incredible foresight into the world of infectious disease and global pandemics, you probably never envisioned a world where your dental practice would face such trying times as those presented over the last 12 months. Yet, here we are, a year later, still doing our best to get back to a semblance of “normal” life.
Our team gives a quick overview of the Flex mobile app, including set-up and main features.