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Ask Open Dental users why they chose Flex—and why they stay—the answers are remarkably consistent. It’s not just about features. It’s about confidence. Confidence that workflows won’t break, data remains secure, and the system makes the day easier, not harder.
For private practices and growing DSOs alike, Flex earns loyalty by doing something simple and reliable: it works the way Open Dental users expect it to work.
Flex Feels Native—Because It Is
Behind every experience, for Open Dental practices, is something users may not think about—but absolutely benefit from: Flex uses the certified Open Dental API. That means secure, supported, encrypted data flow that stays stable even as systems evolve. Users don’t have to worry about updates interrupting the workday or data living in the wrong place. Everything belongs exactly where it should.
Flex Eliminates Friction Teams Have Learned to Tolerate
One of the most common reasons users love Flex is how quickly it removes everyday bottlenecks that teams had simply accepted as “part of dentistry.”
Smart Web Forms replace clipboards and repetitive data entry. Patients complete electronic dynamic forms, and information syncs directly into the Open Dental chart—accurate and complete before the appointment even begins.
“Paperless forms syncing directly into Open Dental has saved our team hours of manual data entry.” — Dulce G., Lakeview Dental Arts
Less manual data entry. Fewer interruptions. More calm at the front desk.
Elegant Treatment Planning and precise insurance eligibility, changes the tone of clinical conversations. Instead of patients reacting to codes and costs, they see clear visuals, and payment options that make sense.
“Patients comment on Flex features more than all of our digital scanners and modern chairs combined.” — Dr. Holly B., Baller Dental and Orthodontics
That clarity translates into confidence—for patients and teams—and consistently higher case acceptance.
It Keeps the Practice Working Even When the Office Is Closed
Flex users also love how the platform continues to work after hours.
FlexSchedule allows patients to book appointments 24/7, filling schedule gaps without adding phone burden to the team.
“Last month, we booked 54 new patients through the FlexSchedule link on our website—a record for our practice.”— Dulce G., Lakeview Dental Arts
Many practices report that more than 40% of new patients book outside normal business hours. For owners, that means growth without added staffing. For teams, it means fewer interruptions during the day.
FlexPay further reduces friction by making it easy for patients to pay, confirm, and respond without phone calls or paper statements. Payments arrive faster, accounts receivable stay healthier, and uncomfortable financial conversations happen less often.
It Scales Without Adding Risk
As practices grow—adding providers, locations, or patient volume—Flex users appreciate that the system scales cleanly.
“Flex has been hands down the best service for our startup—especially the automated missed-call text. We capture patients who would have otherwise gone somewhere else.” — Dr. Holly B., Baller Dental and Orthodontics
Because Flex uses the Open Dental API, automation doesn’t come at the cost of data security or system stability. Insurance eligibility checks, statements, scheduling, and communications all move through supported, encrypted channels.
That reliability is especially important for DSOs and multi-location practices, where one unstable tool can create ripple effects across the organization.
It Was Built by People Who Use Open Dental
What ultimately earns Flex loyalty isn’t just what it does—it’s who built it.
Flex wasn’t created by generic software developers guessing at dental workflows. It was built by dental professionals deeply familiar with practice management software, such as Open Dental, through daily use. They understood the extra clicks, the workarounds, and the risks of cutting corners.
That’s why usability and support come up again and again in reviews.
“Flex is easy to navigate, and the installation was smooth for our entire team.”
— Kayla J.
When software feels intuitive, teams adopt it faster—and enjoy using it.
- Workflows are smoother and more predictable
- Patient interactions feel modern and effortless
- Growth happens without chaos
- Data stays secure and supported
In short, Flex doesn’t just add features. It removes unnecessary work—and that’s why users enjoy using it.
Ready to See Why?
If you’re ready to simplify workflows, modernize patient engagement, and build on a foundation you can trust, it starts with choosing software that belongs inside Open Dental.
Schedule a Flex demo today and see why Flex users love Flex.
