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Meet Our Flex-Perts

Who is Flex? Meet Ashley Palen.

Who is Flex? Meet Ashley Palen!

Fun Fact: Ashley loves to sew and has even made her own pair of jeans.

One of our goals at Flex is to deliver a customer experience that is memorable and unique among patient communication solutions for Open Dental. We know that there are moments when our team has the opportunity to go that extra step. You know, that step from “good” service to an “I’ve got to tell all my friends about this” experience. 

How do we supercharge your customer experience and create Flex fans for life? By scouring the dental industry to find people like Ashley Palen, one of our customer experience managers and an expert in dental practice efficiency. Let’s meet Ashley!

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J Wells

Who is Flex? Meet John Wells, Customer Service Flex-pert

Fun Fact: John is a heavy lifter, both in his ability to lead a fast-paced, busy customer service organization and his pursuit of world records in weightlifting.

While Flex gets plenty of attention for our slick, easy-to-use patient communication software, our team is what really gives our company “buzz” around the industry. We say it all the time (but we will never state it enough) - great service is the foundation that we are growing our business on. It’s the mindset behind everything we do. Because service is that important to us, we don’t trust our customer relationships with just anyone - we look for team members that take ownership of the success of each and every Flexer. 

Meet John Wells, a former NCAA football player turned customer service savant, who’s continuing to utilize his competitive spirit off the field and in the game of technical support supremacy, pushing his team and himself to deliver a stress-free and memorable customer experience. And, if the feedback we get from our customers that interact with our support team is any indication, we have entrusted the leadership of our customer experience and support team to the right guy. 

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Amanda, Superstar of Service

Who is Flex? Meet Amanda, One of Our Flex-perts!

Fun Fact: Amanda truly enjoys life to the fullest and always makes time to pose for a photo with a Disney character - even the not-so-nice ones like Cruella de Vil.

Flex is designed not only to be a stellar product but also a great company. While Flex is full of great features that make it a powerful patient communication tool for your dental or specialty practice that relies on Open Dental, our company is full of people that make partnering with our team just as great as our software. 

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