Analytics For Your Practice: Real Numbers, Real Results

From patient care to practice growth, data is no longer optional, it’s what separates successful dental teams from average ones. Flex Dental Solutions’ powerful analytics platform turns raw numbers into real results by helping practices stay laser-focused on key performance metrics that drive growth, efficiency, and patient care. Here’s how Flex helps your team understand the numbers that matter and use them to elevate every area of your practice.

1. Production by Provider: Optimizing Chair Utilization

A well-balanced production ratio is critical to practice health. Flex Insights helps you visualize and maintain the ideal split, 75% doctor production and 25% hygiene production, so you’re maximizing chair time and making every provider’s schedule count.

Important Keys For Your Team:

• Frequently review provider performance.
• Identify bottlenecks or imbalances.
• Use data to drive scheduling and resource allocation decisions.
  
  

2. Income & Collection Rates: Keeping Cash Flow Healthy

It’s not enough to produce, you need to collect. Flex’s real-time collection tracking helps maintain income levels that align with production. Practices should aim for 99 to 100% collection rates. Anything under 85% may point to billing inefficiencies or missed financial conversations.

Important Keys For Your Team:

• Make the billing process smooth.
• Follow up diligently on overdue accounts.
• Collect at time of service with transparent financial arrangements.

“We use the Flex Insights on a daily basis to track our new patient flow, production, collections, treatment acceptance and fluoride acceptance rate. We have found that the reports closely match Open Dental and they are valuable visual aids at our morning huddle.” - Jacob P.

3. New Patients vs. Attrition: Growth Meets Retention

Adding new patients is only part of the picture, retaining them is where practices thrive. Flex makes it possible to track new patients monthly, monitor attrition, and easily monitor that 90% of hygiene patients are rebooked.

Important Keys For Your Team:

• Monitor patient flow monthly.
• Focus on reappointment strategies.
• Implement systems that support patient retention.

“Flex Insights has allowed our practice to stay on top of our KPIs with so much less effort than in the past. At a glance, we can see how we are performing month over month, and ensure that we stay on target with reappointment rates, case acceptance, and act proactively towards prevention rather than reactionary.” - Kyla

4. Accounts Receivable (AR): Managing the Money Trail

With Flex, you get full visibility into your accounts receivable (AR), seeing exactly how much is outstanding, who owes it, and how old the balances are. This level of insight supports smarter financial follow-ups and reduces the chance of lost revenue.

Important Keys For Your Team:

• Collect co-pays at appointments, not after.
• Review financials before treatment begins.
• Use tools like FlexPay and automated statements to simplify collections.
  
  

5. Production Per Visit: Measuring Efficiency

If production per visit is low, it may be time to reassess. Flex helps identify underperformance quickly so you can respond, whether through team training, better patient education, or offering adjunctive services that increase revenue and enhance care.

Important Keys For Your Team:

• Analyze production per visit.
• Encourage service bundling and education.
• Find and close efficiency gaps.

“It has helped us with monitoring daily/weekly/production.  Helping us have a higher case acceptance in restorative and hygiene treatment.  Focus on our collections and making sure we are contacting insurance for pending claims and patients for pending balances.” - Aitza M.

6. Case Acceptance & Unscheduled Treatment: Maximizing Care Opportunities

Flex tracks your case acceptance rates, a key indicator of practice health. High-performing practices aim for 60 to 90% acceptance. Lower numbers often point to challenges in communication, cost concerns, or lack of follow-up.

Important Keys For Your Team:

• Train staff in patient communication.
• Offer clear, flexible financial options.
• Use automated reminders to follow up on unscheduled treatment.
  
  

7. The Flex Huddle Report: Your Daily Playbook

Start every day with clarity. The Flex Huddle Report provides key insights to guide your daily operations:

• Patient information.
• Yesterday’s production and income.
• Reappointment percentages.
• Month-to-date goals.
• A savable notes section for team communication.

Important Keys For Your Team:

• Stay aligned on daily priorities.
• Make data-driven decisions.
• Foster accountability and momentum.
  
  

Conclusion: Actionable Analytics = Practice Growth

Flex doesn’t just show you the numbers, it helps you act on them. With clear insights into production, collections, patient retention, and more, your team can make confident decisions that lead to real results.

Real numbers. Real action. Real growth.

Want to see what Flex Insights can do for your practice? Get our exclusive white paper on analytics!