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Team Flex is a group of "Flex-perts" that are passionate about our patient communication software designed for Open Dental. Have a question? We've got an answer. And, we love talking Flex!
Our team shows you how to send a FlexBlast email campaign to your patient base, utilizing our default templates or a custom design you can set up yourself. Keep your patients engaged with newsletters, updates on office holiday hours, or any special offers from your practice.
At Flex, we do more than develop software - we build relationships, both with our customers AND between our customers and their patients. We feel that being a good partner and resource to your dental practice means that we maintain open lines of communication throughout the entire customer experience. We want to know what you love about Flex so we can continue to push the boundaries of what a software company should be (we’ll give you a hint - we don’t think improvement should ever stop). So, when one of our customers is excited about Flex and our team, we just can’t help but share it!
Nicole Molochova is the financial and practice coordinator for Dr. Alex Rubinov. This NYC-based cosmetic dental practice was in the midst of a transition to a new facility and a move to Open Dental software from their previous management system when they were introduced to Flex. Here's what Nicole has to say about the practice's Flex-perience (we just can’t help ourselves when it comes to a good play on words), including meeting the Flex team, the onboarding process, and their favorite Flex features.
Our team shows you how to set up custom tracking links in FlexSchedule, so you'll know exactly what source online appointments are being scheduled from, whether it's your website, Facebook, or anywhere else you want patients to be able to book appointments with your practice.
Fun Fact: John is a heavy lifter, both in his ability to lead a fast-paced, busy customer service organization and his pursuit of world records in weightlifting.
While Flex gets plenty of attention for our slick, easy-to-use patient communication software, our team is what really gives our company “buzz” around the industry. We say it all the time (but we will never state it enough) - great service is the foundation that we are growing our business on. It’s the mindset behind everything we do. Because service is that important to us, we don’t trust our customer relationships with just anyone - we look for team members that take ownership of the success of each and every Flexer.
Meet John Wells, a former NCAA football player turned customer service savant, who’s continuing to utilize his competitive spirit off the field and in the game of technical support supremacy, pushing his team and himself to deliver a stress-free and memorable customer experience. And, if the feedback we get from our customers that interact with our support team is any indication, we have entrusted the leadership of our customer experience and support team to the right guy.
Our team gives a quick overview of the Flex mobile app, including set-up and main features.
It's actually 66 seconds - we just couldn't fit all those great Flex features into one minute.
If you're an Open Dental practice looking for ways to make your staff more efficient and your patient communications smarter, check out Flex. It was designed to integrate with Open Dental and it has lots of slick features to supercharge your practice workflow.
Watch the below video for more:
Here at Flex, we want learning about our solutions to be simple - no mess, no stress. If you would like to view an on-demand tour of Flex and how it integrates with Open Dental, click the video below. You can also use the below button to book a one-on-one Q&A session with our team at your convenience. Just click and book it - we'll do the rest.