Are you struggling to keep patients on track for their treatment needs? Do your patients need a gentle nudge or reminder to schedule important follow-up appointments? Thankfully, Flex Dental Solutions has an amazing feature to meet this need — Unscheduled Treatment Reminders. This tool helps practices stay connected with patients who need additional care so that no treatment falls through the cracks.
Unscheduled Treatment Reminders are automated text messages designed to remind patients to schedule appointments for restorative care. Whether it’s a filling, crown, or another procedure, the reminders help patients stay on track with their treatment plan. These notifications can be customized based on the types of treatment, procedure codes, and timing preferences that fit your practice’s needs.
It’s important to note that Flex respects each patient’s communication preferences. If a patient has disabled text messaging in their profile, they will not receive any automated unscheduled treatment reminders, ensuring that your practice only sends reminders to those who prefer this communication method. However, the user/practice can still send manual messages unless a patient has replied 'STOP' in the past.
If you need to exclude specific patients from receiving unscheduled treatment reminders, you can easily do so in the patient’s profile settings. By default, unscheduled treatment reminders are enabled, but with a quick toggle, you can disable them for particular patients.
Unscheduled Treatment Reminders in Flex offer an effective and automated way to keep your patients on track with their dental care. With flexible settings, personalized messages, and patient-centered features, this tool will help ensure that no patient slips through the cracks when it comes to their restorative needs.
Looking to learn more about how Flex can help?