New Flex Features: Smarter Scheduling, Better Communication

At Flex, we’re all about helping your dental practice work smarter, not harder. That means providing you with tools that make scheduling faster, communication smoother, and patient care more efficient. That’s why we’ve rolled out several powerful releases that do just that. Ready to see what’s new?

FlexSchedule + Reserve with Google: A Scheduling Game-Changer

It’s official. FlexSchedule now integrates with Reserve with Google! That means your patients can book appointments straight from Google Search or Google Maps, no extra steps, no confusion.

What you’ll love:

• Higher Visibility – Consistently show up when patients are looking for care.
• Seamless Syncing – Bookings flow directly from Flex into Open Dental.
• More Appointments, Less Friction – It’s never been easier for patients to get on your schedule.

Already using FlexSchedule for your practice? This integration will automatically activate.

Custom Scheduling Questions 

We’re giving your team more clarity and control with two updates that boost efficiency on the admin side:

• Custom Questions in Online Scheduling - Add questions to your online booking flow to collect the info your team needs based on the appointment type. 
• Allows them to make sure they're collecting all the right info for the appointment type without overburdening patients unnecessarily. 
• Helps your team make sure the patient has a great experience with their appointment.

FlexVerification Report 

If you're enrolled in FlexVerification, you’ll now see a report listing all verifications: what’s complete and what needs review. It can be downloaded or printed for your team’s reference.

Insights Carousel: Your Practice Pulse, Front and Center

No more hunting down reports, get a quick snapshot of your practice’s health right from the Flex home page with the all-new Insights Carousel.

Swipe between two key dashboards:

• Practice Financials – Track production, collection, and more.
• Patient Activity – Monitor new patients, reappointment rate, and overall engagement.

It’s simple, sleek, and built to help you spot trends that help you make confident decisions for your practice.

Rapid Fill Filters: Smarter Scheduling Starts Here*

Coming Soon*

A productive schedule starts with the right priorities, and the right patients in the right time slots. That’s why we’ve supercharged the Advanced Patient List (APL) with five Rapid Fill filters to help you quickly find the perfect match for your available time and providers.

Here’s what’s available:

1. Appointment Status: Layer multiple status filters like scheduled, broken, or unscheduled for a more complete view of patients.
2. Procedure Category: Target specific treatments, such as fillings or crowns, to fill gaps with the procedures that matter most.
3. Appointment Production: Prioritize high-value appointments and make the most of your schedule’s revenue potential.
4. Appointment Length: Filter by duration to match the right treatments with your actual availability, no guesswork required.   
5. Last Communication Attempt - Lets you skip patients you just contacted and focus on fresh outreach. Tailor your follow-ups based on how the last message was sent, whether via recall, review, or a manual message.

Once your perfect list is built, fire off a mass text to fill your schedule with less stress and way more control.

Missed Text Auto-Reply: Stay Connected Even When You're Closed* 

Coming Soon*

Your patients are busy, which means they may text your office after hours. Instead of leaving them hanging, Flex’s Missed Text Auto-Reply steps in with a friendly, customized message letting them know their text was received and when they’ll hear back.

Here’s how it works:

• Automatic replies can be configured to send when patients text outside of your business hours or during special closures.
• You control the message! Write one that fits your tone.
• An automatic reply is only sent once every 12 hours per patient.
• Easy to use with Flex Mobile (no interference if your team replies manually)
• Works with operating hours set in Flex server settings.

Innovative Features For The Present & Future

From smarter scheduling to always-on communication and easier online bookings, these updates are here to help your team stay in control and your patients stay connected.

As always, our Support Team is ready to help if you have any questions or want to dig deeper into any of the new features.

In the meantime, we’ll continue building the future of patient engagement tools together.