From patient care to practice growth, data is no longer optional, it’s what separates successful dental teams from average ones. Flex Dental Solutions’ powerful analytics platform turns raw numbers into real results by helping practices stay laser-focused on key performance metrics that drive growth, efficiency, and patient care. Here’s how Flex helps your team understand the numbers that matter and use them to elevate every area of your practice.
A well-balanced production ratio is critical to practice health. Flex Insights helps you visualize and maintain the ideal split, 75% doctor production and 25% hygiene production, so you’re maximizing chair time and making every provider’s schedule count.
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It’s not enough to produce, you need to collect. Flex’s real-time collection tracking helps maintain income levels that align with production. Practices should aim for 99 to 100% collection rates. Anything under 85% may point to billing inefficiencies or missed financial conversations.
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“We use the Flex Insights on a daily basis to track our new patient flow, production, collections, treatment acceptance and fluoride acceptance rate. We have found that the reports closely match Open Dental and they are valuable visual aids at our morning huddle.” - Jacob P.
3. New Patients vs. Attrition: Growth Meets Retention
Adding new patients is only part of the picture, retaining them is where practices thrive. Flex makes it possible to track new patients monthly, monitor attrition, and easily monitor that 90% of hygiene patients are rebooked.
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“Flex Insights has allowed our practice to stay on top of our KPIs with so much less effort than in the past. At a glance, we can see how we are performing month over month, and ensure that we stay on target with reappointment rates, case acceptance, and act proactively towards prevention rather than reactionary.” - Kyla
With Flex, you get full visibility into your accounts receivable (AR), seeing exactly how much is outstanding, who owes it, and how old the balances are. This level of insight supports smarter financial follow-ups and reduces the chance of lost revenue.
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If production per visit is low, it may be time to reassess. Flex helps identify underperformance quickly so you can respond, whether through team training, better patient education, or offering adjunctive services that increase revenue and enhance care.
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“It has helped us with monitoring daily/weekly/production. Helping us have a higher case acceptance in restorative and hygiene treatment. Focus on our collections and making sure we are contacting insurance for pending claims and patients for pending balances.” - Aitza M.
Flex tracks your case acceptance rates, a key indicator of practice health. High-performing practices aim for 60 to 90% acceptance. Lower numbers often point to challenges in communication, cost concerns, or lack of follow-up.
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Start every day with clarity. The Flex Huddle Report provides key insights to guide your daily operations:
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Flex doesn’t just show you the numbers, it helps you act on them. With clear insights into production, collections, patient retention, and more, your team can make confident decisions that lead to real results.
Real numbers. Real action. Real growth.
Want to see what Flex Insights can do for your practice? Get our exclusive white paper on analytics!