Enhance Dental Practice Efficiency with Flex Communication Tools

We’ve all had conversations where miscommunication, or a lack of communication, eventually led to the end of a relationship. Whether you're navigating a conversation with a patient, trying to connect with a hygienist between patients, or following up on a text from yesterday, strong communication can make or break the flow and harmony of your practice.

Communication tools in your practice shouldn’t be an afterthought. They're the superheroes that save relationships in the dental world every single day!

Patient Texting: A Lifesaver For Your Practice

Ditch the back and forth on the phone and get straight to the point. Two-way patient texting is your trusty bridge between “I forgot my appointment” and “No worries, we got you rescheduled!”

Features That Keep Things Smooth:

• Two-way texting: Chat with patients in real time. Confirm, reschedule, or just remind them they’re due for a cleaning.
• Call Pop-up sidebar: Get alerted when someone has reached out to you. A great notification tool while the team is working in other areas.
• Searchable history: Looking for the insurance a patient has? A simple search by name or number can provide their insurance history.  
• Pinned messages: Star important texts so your whole team stays in the loop. Ditch the sticky notes, your monitor deserves better.

Real-life relationship save: A patient texts during lunch asking to confirm their child’s appointment time. You get pulled away and don’t see it until later. Pinning it keeps it top of mind so you can reply when you're free, without the fear of missing a message. 

Intra-Office Messaging: Because Yelling Down the Hall Isn’t Efficient

Yes, we all love shouting “Can someone grab the doctor?!” across the hall, but there’s a better way.

Stay Synced, Silently:

• Color-coded alerts: Need help in Op 2? Send a red alert. Need gloves restocked? Yellow could be a good choice. Choose the colors you think fit best!
• Pop-up desktop notifications: Messages show up in the corner of your screen so you don’t miss a beat.
• Group & one-on-one texts: Start a team convo or nudge just one assistant, without leaving your chair.
• Location tracking: Wondering where your hygienist is? She’s in Op 4, according to the location listed directly under their name.  

You can even assign custom alert sounds. A chime for a hygiene check? A ding for a lunch break? You do you.

Settings That Make You the Boss of Communication

Customizing your communication game keeps your team efficient and your patients happy.

• Toggle Caller ID integration with Mango.
• Manage patient and text alerts.
• Pick your chat color. 
• Set how long alerts stay visible so you don’t miss a critical message mid-procedure or during busy hours.
• Add templates & sound alerts so you’re never caught off guard again!

Solid, Lasting Relationships 

When your team communicates well, everything flows. From patient interactions to intra-office coordination, there are less misunderstandings, appointments stay full, and the last-minute chaos becomes manageable.

Your front desk is more precise, clean, and organized. Your assistant doesn’t need to leave a room to ask for help. And you? You get to enjoy a practice that actually feels like a team.

When communication clicks, everyone smiles a little brighter, and not just because of their whitening trays.

Ready to strengthen your relationships one text at a time?

Say goodbye to confusion and hello to a sharper, smarter dental practice. 

Not sure where to start? Let one of our Flexperts show you the power of Flex, the leading patient engagement software powered for Open Dental!