Flex Features You Didn’t Know About - FlexPay

When you think about Flex Dental Solutions, chances are online scheduling, digital forms, and patient engagement tools come to mind. But there’s another powerful feature built right into Flex that many practices overlook: FlexPay.

FlexPay is more than just a payment processor. It’s a tool that makes life easier for both your patients and your practice, ensuring that paying for dental care is just as seamless as scheduling an appointment.

Why Patients Love FlexPay

Today’s patients live in a world of convenience, ordering food with a tap, booking travel on their phone, and streaming shows on demand. When it comes to healthcare, they expect the same ease. FlexPay delivers exactly that:

• Pay anytime, anywhere – Secure online links let patients pay from their phone, tablet, or computer.
• Payment options – Patients can pay their full balance or partial, reducing financial stress.
• No paperwork, no hassle – Payments post automatically, eliminating the need for receipts or manual records.

With FlexPay, patients leave your practice knowing their payment is taken care of quickly, safely, and on their terms.

Why Practices Love FlexPay

If you’re a dental professional, you know that collecting balances and managing accounts receivable is one of the toughest parts of running a practice. FlexPay helps solve that problem by:

• Speeding up collections – Patients can pay instantly from a secure link, leading to faster turnaround times.
• Saving staff hours – No more endless reminder calls, slow billing processes, or manual data entry. FlexPay handles it all in the background.
• Reducing errors – Because FlexPay integrates directly with Open Dental, payments sync automatically, keeping your records accurate and up-to-date.

The result? You collect more revenue with less effort, while giving your team the freedom to focus on delivering care, not paperwork.

Overview of FlexPay Features

• Multiple Payment Paths: Patients can pay in-office using a terminal, via text/email statements, or directly from a treatment plan.
• No Portal Required: Patients don’t need to log in to a portal. Payments can be made securely through simple authentication such as date of birth.
• Automatic Posting: Payments automatically post into the patient’s account in Open Dental, with procedure and provider allocations handled automatically.
• Automated Statements: Practices can send periodic or bulk statements. These can be resent automatically until the balance is cleared.
• Family Statements: Payment statements can be sent at the family level and through multiple channels (text and email).
• Recurring Payment Plans: Practices can set up automatic recurring payments or offer flexible payment plans directly from treatment plan presentations.
• Terminal and Processor Integration: FlexPay integrates with supported merchant processors and payment terminals.
• Compliance and Security: Credit card information is stored by PCI compliant vendors.

Pricing

• FlexPay is included in all the price packages Flex offers.
• Credit card processing fees still apply through the partnered merchant processors.
• No additional installation fees are required specifically for FlexPay.

Integration and Workflow

• Open Dental Integration: Payments, allocations, and statements flow directly into Open Dental.
• Training Required: Practices must schedule FlexPay training sessions before use.
• Setup: Requires a supported payment processor and terminal, along with accurate patient contact information for digital statements.

Benefits

• Faster Collections: Automated and multi-channel statements speed up payment turnaround.
• Reduced Administrative Work: Automatic allocation and posting reduce manual entry.
• Improved Patient Experience: Convenient payment options and no portal login requirements make the process easier for patients.
• Cost Savings: Practices save time and reduce costs compared to paper statements.
• Family-Friendly Billing: Consolidated statements simplify family account management.

Limitations to Consider

• Processor Limitations: Only works with supported merchants and terminals.
• Processing Fees: Transaction costs from merchants still apply.
• Patient Demographics: Some patients may resist digital-first billing methods.
• Implementation Curve: Requires training and setup before running smoothly.
• Reliance on Data Accuracy: Outdated or incorrect contact information can reduce the effectiveness of digital statements.

FlexPay is a modern payment solution tailored for practices using Open Dental. It ultimately helps practices collect faster, reduces administrative burden, and improves the patient payment experience. With automated workflows, multi-channel billing, and seamless integration, FlexPay is a strong solution for improving financial operations.

A Hidden Gem Worth Exploring

FlexPay might not be the first feature you think of when you hear about Flex, but it could be the one that makes the biggest impact on both your patient experience and your bottom line.

Patients get the modern, convenient payment options they expect. Your practice gets faster collections, cleaner records, and a smoother workflow.

That’s a win-win.