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Friction is the silent killer of productivity in dental practices. It’s the phone tag to book an appointment. It’s the dreaded clipboard of paper forms. It’s the confusing explanation of a treatment plan. It’s that deer-in-the-headlights moment when it’s time to present fees and discuss financial arrangements. And it’s the uncertainty that lingers when patients don’t answer your calls.
Friction doesn’t just frustrate your patients—it slows down collections, raises no-show rates, and keeps your schedule from running at full capacity. But here’s the good news: this doesn’t have to be your reality.
With Flex Dental Solutions’ seamless integration with Open Dental, you can replace those hurdles with a smooth, intuitive patient experience—one that boosts team efficiency, delivers convenience, and increases the predictability of full schedules and steady revenue. It’s not magic. It’s just smart software working for you.
Welcome to the Era of Flow
Let’s imagine a potential new patient, Sarah. Here’s what her journey looks like when friction is removed from the equation:
🗓️ 24/7 Mobile Booking and Smart Forms
Book Appointments Anytime, Capture Patient Information Online
After dinner, Sarah finds your practice online and clicks the Book Now button. Using FlexSchedule, she sees your real-time availability and books her appointment in under a minute. The system sends her a confirmation and a link to a smart web form. She fills it out, and her information is automatically populated into Open Dental.
Meanwhile, FlexVerification quietly checks her insurance eligibility in the background—so your team knows her benefits before she even walks in.
👋 Easy Check-In
Eliminate Waiting Room Bottlenecks
When Sarah arrives, check-in is instant. Her information is already in the system, and your staff is prepared with accurate insurance details. She can use a self-check-in kiosk or simply announce her arrival.
🦷 Clear Treatment Plans and Simple Payments
Boost Confidence and Case Acceptance
In the treatment room, your team uses customizable treatment plans to turn a complex, text-heavy explanation into a clear, visual presentation synced directly from Open Dental. Transparent payment options are presented, which allow for flexible plans and even pre-payment using FlexPay—removing financial barriers and helping Sarah feel confident enough to say yes on the spot.
🔁 Automated Follow-Up and Payments
Reduce No-Shows and Increase Payment Flow
After she leaves, your communication doesn’t stop. With Recall Reminders and Appointment Confirmations/Reminders, Flex handles the follow-up for you. Sarah receives a text asking for an online review, and a few weeks later, another message gently nudges her to book her next appointment, helping to keep your attrition low.
Your no-show rate doesn’t have to be a mystery—or a constant frustration. With Flex’s automated communication suite—including multi-channel reminders, real-time confirmations, and smart rescheduling tools—practices can significantly reduce missed appointments. Patients stay engaged and accountable, and your schedule stays full.
When it’s time to make a scheduled payment, FlexPay sends a statement with a secure payment link—so Sarah can pay her bill from her phone, without a single phone call or paper statement.
It all just… flows.
That’s the power of a truly integrated and deeply connected system—one that helps your team work smarter while giving patients the friction-free experience they expect. Flex and Open Dental don’t just automate tasks; they create a seamless experience for your patients and your team. You remove the friction and replace it with a process that's efficient, professional, and built for the way people live and communicate today.
Ready to say goodbye to dental friction for good?
