How Flex Insights Helps Open Dental Practices Track Recare

Part 2 of 3: Flex Insights Dashboards: Recare Dashboard

How Do You Track Open Dental Recare Without Running Reports?

Open Dental recare tracking gets a whole lot easier with Insights by Flex and the Recare Dashboard, built around one of the simplest growth strategies in dentistry: caring for the patients who know and trust your team. The fastest path to a full schedule is with the patient who hasn’t been in for a year and still thinks of your practice as theirs. How many patients would book today if someone simply reached out?

Part 1 of this series covered the Executive Dashboard and the big picture. Now we’re turning to recare, because for Open Dental practices using Flex, your next fully booked hygiene day is sitting in your patient list.

Why Do Great Patients Fall Off the Schedule?

You know the patient. They loved their last cleaning and left with a smile, a new toothbrush, and every intention of booking their next visit. Then work got busy, one season blurred into the next, and suddenly it was 18 months later.

This patient didn’t leave because of anything your team did. They simply slipped off the radar, and the recall list that could have caught them was buried in a report nobody had time to run. Multiply that by every busy season, and a handful of missed follow-ups quietly reshapes your hygiene schedule.

The strongest recall programs aren’t built on reminders alone. They’re built on a process your team can count on.

What Does the Recare Dashboard Show You?

Five metrics, one screen:

• Scheduled & Overdue: Past-due patients who already have an appointment. These are the visits to protect.
• Unscheduled & Overdue: Past-due patients with nothing on the books. This is your opportunity list.
• Reappointment Rate: How often patients leave an appointment with their next appointment booked, broken down by dentist and hygienist.
• Patient Attrition: Active patients who went inactive this month, after 18 months with no completed visit or appointment on the books.
• Fluoride Rate: How consistently fluoride is completed and coded at hygiene visits.

Flip numbered metrics to graph view to spot trends month over month, filter by clinic, take action, and set Goals your team can rally around.

How Do Overdue Patients Get Back on the Schedule?

This is where the Recare Dashboard earns its keep. Open Dental practices using Flex can open Unscheduled & Overdue, select Show Me, and the list is ready to work:

• Assign: Hand individual patients to the team member best suited to reach them.
• Assign All: Delegate the whole list in one click.
• Text Patients: Reach out right from Reappointment Rate or Patient Attrition the moment a number starts to slip.

Assigned patients land in the Tasks panel, so everyone knows exactly who’s theirs to contact. No sticky notes. No “I thought you called her.”

Don’t overlook Scheduled & Overdue. These patients are late but already scheduled for a visit, so a quick confirmation keeps that visit on the calendar. Seeing both numbers side by side tells you whether you have a scheduling challenge or simply a timing one.

The best part? Analytics with Insights by Flex comes with every Flex subscription. Pair it with Open Dental, and you’ll always Know Your Numbers.

Which Recare Metrics Matter Most?

Ready to Keep Every Patient Coming Back?

Your patients want to come back. Sometimes they just need a nudge, and your team needs a list that shows who to nudge first. Pair your Open Dental data with Insights by Flex and recare stops being a monthly report and becomes a daily win. Want to go further? Here’s how to turn practice metrics into real growth.

How many of your overdue patients could be back in the chair by next month? Find out how the Recare Dashboard turns your overdue list into a booked schedule. Book a Demo with our team today.

FAQ

What is the Flex Recare Dashboard?

A live view inside Flex analytics that uses your Open Dental data to show overdue patients, Reappointment Rate, Patient Attrition, and Fluoride Rate in one place.

What does the Recare Dashboard track?

Scheduled & Unscheduled Overdue patients, Reappointment Rate, Patient Attrition, and Fluoride Rate, viewable as a number, graph, or action list.

When is a patient considered inactive?

After 18 months without a completed visit or appointment.

Can my team follow up on overdue patients from the dashboard?

Yes. Assign individual patients or the full list of tasks, and text patients from the Actions menu on Reappointment Rate and Patient Attrition.

Is the Recare Dashboard included in my Flex subscription?

Yes. Insights, including the Recare Dashboard, come with every Flex subscription at no extra cost.