Flex Learning Hub

We’re explaining the differences between practice management and patient communication systems in dentistry. Spoiler alert: it's a bit of an "apples to oranges" comparison, but they’re both great for your practice!

There are two critical components for building a successful dental practice: managing the day-to-day operations of your business and fostering relationships with your patients through consistent communication. While most practices are well-versed in practice management software to keep their operations organized, there is usually less familiarity with patient communication software for maintaining patient engagement. And, there can often be confusion as to what services each software offers. Let’s take a quick look at the differences between practice management software and patient communication systems and the benefits each can provide to your practice and your patients.     

As a business, we understand that dental practices have different needs when it comes to technology. We’ve designed Flex and its subscription options so that each practice can get the features they need while not paying for features that may not be for them. No round pegs in square holes here! We want you to love every feature in Flex so that your user experience is top-notch.

With that in mind, here is a quick look at the 3 different Flex packages, what’s included, and what you’ll pay. 

Fun Fact: Jennie loves to travel and has a goal of visiting all 50 states . . . so far, she’s made it to 22!

Once you've decided that Flex is a good fit for your practice, you'll naturally need to be trained on all that  Flex goodness. We like to think of great training, education, and customer support as the ingredients that cook up an "I'm smiling ear-to-ear" user experience. Who do we rely on to provide you with a ton of knowledge in a fun way that gets you Flexing in no time? Meet Jennie Bauer, one of our education experts that's excited to help you tackle your new Flex adventure!

Marketing is the food that feeds every business to help it grow, including dental practices. No matter the industry, a good marketing approach consists of several key components: building a brand, generating interest in your product/service, acquiring new customers, and fostering successful relationships to create repeat business. And, at the end of every successful marketing initiative, you’ll want to measure where your best leads came from so you can optimize your marketing budget and calculate your return on investment. Just like every business, your dental practice needs to be able to attribute your marketing wins to their respective campaigns so you know which of your investments is working the hardest.

In this article, I’m going to show you how to utilize the tracking links feature in FlexSchedule online scheduling to help determine the ROI of your practice's marketing strategy.   

What's to love about Flex? Dr. Holly Baller of Baller Dental and Orthodontics shares how Flex helps her run an efficient, tech-savvy practice while providing a specific feature she can't live without.

Integrate Flex With Your Phone Service

Flex offers a wide variety of patient communication services for Open Dental, many designed to automate tasks that give your patients proactive information to reduce the number of phone calls you make and/or receive on a daily basis. The aim of our automated text/email communications is to prevent you from picking up that phone on your desk in the first place, making you a master at the game of time savings and efficiency. Let’s face it - talking on the phone is so 20th century. 

But, we understand there are times where you just have to speak with someone over the phone. So, we’ve added a bit of jazz on top of the standard phone call by injecting some useful features in Flex that integrate with your VOIP (voice-over-IP) phone service. 

Here's a quick recap of recent functionality that's been added to Flex over the past several months. If you're a current Flexer and have a feature suggestion, please let us know! Your input helps us make Flex a better product so you have a better customer experience! 

And, stay tuned and check back here often - we have new features coming right around the corner!