Flex Learning Hub

Integrate Flex With Your Phone Service

Flex offers a wide variety of patient communication services for Open Dental, many designed to automate tasks that give your patients proactive information to reduce the number of phone calls you make and/or receive on a daily basis. The aim of our automated text/email communications is to prevent you from picking up that phone on your desk in the first place, making you a master at the game of time savings and efficiency. Let’s face it - talking on the phone is so 20th century. 

But, we understand there are times where you just have to speak with someone over the phone. So, we’ve added a bit of jazz on top of the standard phone call by injecting some useful features in Flex that integrate with your VOIP (voice-over-IP) phone service. 

Here's a quick recap of recent functionality that's been added to Flex over the past several months. If you're a current Flexer and have a feature suggestion, please let us know! Your input helps us make Flex a better product so you have a better customer experience! 

And, stay tuned and check back here often - we have new features coming right around the corner!

Storybook Smiles Children’s Dentistry is a pediatric dental practice located in the town of Tyler, Texas. Founded 2.5 years ago by Dr. Dylan Patrick, Storybook Smiles provides a full range of pediatric dental services from birth until age 18.

Dr. Patrick met with me for a quick chat to talk about Flex and its impact on his growing business. 

How is Flex? Dr. Lauren Poole of Sweet Truth Dental on why Flex is a great fit for her new practice:

"I have just opened my first start-up dental practice and one of the vendor names I kept hearing about was Flex Dental. We chose to use Open Dental as our software service and knew the integration with Flex was one of the biggest selling points. I have been open for a few weeks now and Flex was, by far, one of my greatest decisions. It has made patient communication seamless, payments easy, and my staff is THRILLED with how helpful it is for them. Made by dentists, for dentists. It's wonderful."

Normandy | Lakewood Dentistry is a two-location practice in Jacksonville, FL that has been using Flex for over two years to automate their patient communications in Open Dental. With a total of 9 doctors and 32 ops between their two locations, Flex has helped Normandy | Lakewood Dentistry boost their efficiency in managing their rapidly growing number of patients. 

Jenny Martin is the practice’s regional manager and sat down with our team to talk about their Flex journey.

What Makes Flex’s Paperless Forms So Smart?

Flex’s online forms for Open Dental are smart. Like, REALLY smart. In fact, if our forms were any smarter, they could write this article themselves.

Exaggerations aside, there are some very intelligent features that we’ve designed for our online forms that make a big difference in your practice’s workflow and in ease-of-use for the patient. And, while there are many options out there for online paperless forms, there are some considerable differences between Flex and other technologies. So what makes our forms so smart? It boils down to our team’s understanding of how forms affect the user experience of both practices and patients while developing features that simplify key workflow challenges.

Flex is a powerhouse for improving efficiency in dental practices while helping you grow your business. Feature by feature, we designed Flex to supercharge your workflow in Open Dental, from automated patient communication to online scheduling. And, we love contributing to your practice's success.  

Dulce Gonzalez is the treatment coordinator with Lakeview Dental Arts, a Chicago-area boutique-style dental practice that began using Flex in 2019. Here’s what Dulce has to say about their Flex-perience (see what we did there?), favorite features, and Flex’s ability to drive efficiency while bringing new patients through their practice doors.

Fun Fact: Ashley loves to sew and has even made her own pair of jeans.

One of our goals at Flex is to deliver a customer experience that is memorable and unique among patient communication solutions for Open Dental. We know that there are moments when our team has the opportunity to go that extra step. You know, that step from “good” service to an “I’ve got to tell all my friends about this” experience. 

How do we supercharge your customer experience and create Flex fans for life? By scouring the dental industry to find people like Ashley Palen, one of our customer experience managers and an expert in dental practice efficiency. Let’s meet Ashley!

Online appointment scheduling is on the rise, with 44% of respondents in a recent survey stating they would choose a healthcare provider that offers online scheduling versus one that does not. It’s no surprise that demand for online scheduling is growing in a society that demands immediacy and does just about everything online - from grocery shopping to buying cars. 

Fortunately, our team has years of experience implementing online scheduling via our FlexSchedule solution, so we have some insight into the trend of booking appointments online and what kind of return you can expect on your investment.