Flex Learning Hub

Fun Fact: Jennie loves to travel and has a goal of visiting all 50 states . . . so far, she’s made it to 22!

Once you've decided that Flex is a good fit for your practice, you'll naturally need to be trained on all that  Flex goodness. We like to think of great training, education, and customer support as the ingredients that cook up an "I'm smiling ear-to-ear" user experience. Who do we rely on to provide you with a ton of knowledge in a fun way that gets you Flexing in no time? Meet Jennie Bauer, one of our education experts that's excited to help you tackle your new Flex adventure!

Marketing is the food that feeds every business to help it grow, including dental practices. No matter the industry, a good marketing approach consists of several key components: building a brand, generating interest in your product/service, acquiring new customers, and fostering successful relationships to create repeat business. And, at the end of every successful marketing initiative, you’ll want to measure where your best leads came from so you can optimize your marketing budget and calculate your return on investment. Just like every business, your dental practice needs to be able to attribute your marketing wins to their respective campaigns so you know which of your investments is working the hardest.

In this article, I’m going to show you how to utilize the tracking links feature in FlexSchedule online scheduling to help determine the ROI of your practice's marketing strategy.   

What's to love about Flex? Dr. Holly Baller of Baller Dental and Orthodontics shares how Flex helps her run an efficient, tech-savvy practice while providing a specific feature she can't live without.

Integrate Flex With Your Phone Service

Flex offers a wide variety of patient communication services for Open Dental, many designed to automate tasks that give your patients proactive information to reduce the number of phone calls you make and/or receive on a daily basis. The aim of our automated text/email communications is to prevent you from picking up that phone on your desk in the first place, making you a master at the game of time savings and efficiency. Let’s face it - talking on the phone is so 20th century. 

But, we understand there are times where you just have to speak with someone over the phone. So, we’ve added a bit of jazz on top of the standard phone call by injecting some useful features in Flex that integrate with your VOIP (voice-over-IP) phone service. 

Here's a quick recap of recent functionality that's been added to Flex over the past several months. If you're a current Flexer and have a feature suggestion, please let us know! Your input helps us make Flex a better product so you have a better customer experience! 

And, stay tuned and check back here often - we have new features coming right around the corner!

Storybook Smiles Children’s Dentistry is a pediatric dental practice located in the town of Tyler, Texas. Founded 2.5 years ago by Dr. Dylan Patrick, Storybook Smiles provides a full range of pediatric dental services from birth until age 18.

Dr. Patrick met with me for a quick chat to talk about Flex and its impact on his growing business. 

How is Flex? Dr. Lauren Poole of Sweet Truth Dental on why Flex is a great fit for her new practice:

"I have just opened my first start-up dental practice and one of the vendor names I kept hearing about was Flex Dental. We chose to use Open Dental as our software service and knew the integration with Flex was one of the biggest selling points. I have been open for a few weeks now and Flex was, by far, one of my greatest decisions. It has made patient communication seamless, payments easy, and my staff is THRILLED with how helpful it is for them. Made by dentists, for dentists. It's wonderful."

Normandy | Lakewood Dentistry is a two-location practice in Jacksonville, FL that has been using Flex for over two years to automate their patient communications in Open Dental. With a total of 9 doctors and 32 ops between their two locations, Flex has helped Normandy | Lakewood Dentistry boost their efficiency in managing their rapidly growing number of patients. 

Jenny Martin is the practice’s regional manager and sat down with our team to talk about their Flex journey.