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Craig Cormack is the General Manager for Flex and has spent the last 7 years working in sales leadership roles in the healthcare industry. Craig is passionate about serving our clients with a consultative and educational approach, helping them understand the benefits of Flex technologies to their staff and their patients.
Craig was born in Scotland but now resides in Atlanta with his wife and 3 children.
The creation of Flex Dental was the result of a practice using Open Dental that wanted to improve the overall experience of patients, staff, and providers. Since its inception, Flex has added many features and processes designed to help practices get the most value out of their Open Dental practice management software.
From cool functionality upgrades to new outside-the-box features, we’re giving you a glimpse into the Flex future. It’s way closer than you think!
“Let me think about it.”
These are five very common words that are used routinely when any of us are asked if we would like to move forward with a purchase. I’m the king of “Let me think about it.” Often, I want to put off a purchase because I didn’t really understand the need for the product or service I was being offered. The "sales pitch" may have sounded good but the details weren’t explained well enough or I just didn’t feel a sense of urgency to move forward. I also have a notorious habit of trying to avoid payment discussions, preferring to do pricing research independently. Later on, when I have finally made the purchase, I often wish I had done so sooner.
Our team has worked with thousands of dental practices over the years and one common challenge the majority face is increasing their case acceptance. Usually, the patient has concerns about what exactly is being recommended, doesn’t understand the treatment being proposed, or has financial questions that they may be too timid to ask. Let’s take a look at how the treatment plan presentation module in Flex helps address these issues, facilitate conversation, and keep your patients engaged so that your team can boost acceptance and keep those ops full.
Flex covers the bases of optimizing patient communications and making your team more efficient. Among the many features of Flex is FlexPay, our online module that allows you to accept payments in your practice or through statements that can be sent to your patients via email or text. Let’s take a quick look at the features of FlexPay and how it can boost collections for your practice.
To That, We Say, "Challenge Accepted."
(Cue the inspirational theme music and watch us climb the value mountain.)
We love talking about Flex. We live and breathe it daily, so we enjoy the opportunity to discuss the way our developers have magically fit all that Flex technology into a virtual workhorse for patient engagement. We think we have a great story to tell.
You know what else we don’t mind talking about? Cost.