Flex Learning Hub

Fun Fact: Ashley loves to sew and has even made her own pair of jeans.

One of our goals at Flex is to deliver a customer experience that is memorable and unique among patient communication solutions for Open Dental. We know that there are moments when our team has the opportunity to go that extra step. You know, that step from “good” service to an “I’ve got to tell all my friends about this” experience. 

How do we supercharge your customer experience and create Flex fans for life? By scouring the dental industry to find people like Ashley Palen, one of our customer experience managers and an expert in dental practice efficiency. Let’s meet Ashley!

Online appointment scheduling is on the rise, with 44% of respondents in a recent survey stating they would choose a healthcare provider that offers online scheduling versus one that does not. It’s no surprise that demand for online scheduling is growing in a society that demands immediacy and does just about everything online - from grocery shopping to buying cars. 

Fortunately, our team has years of experience implementing online scheduling via our FlexSchedule solution, so we have some insight into the trend of booking appointments online and what kind of return you can expect on your investment.

Who doesn't love a good list? They're great for getting information quickly and efficiently, just like Flex. 

We spend a lot of time talking with practices about patient communication and creating efficiencies in Open Dental, so our team has a good bit of insight into the topic. After all, patient communication is our specialty - we even tend to get a bit geeky when it comes to the subject. 

Flex was designed in an Open Dental practice, so it’s little surprise that there are some really cool patient communication features in Flex that add to your Open Dental experience. In the spirit of brevity, this will not be an exhaustive list of every Flex feature. Instead, we’ll focus on the top functionalities of Flex that make your dental life easier and your processes move faster.

You’ve been shopping around for the best patient communication solution for Open Dental and have decided that Flex is the right fit for your practice. What’s next? I'll walk you through the 4 steps you’ll take from Flex newbie on your path toward becoming a Flex-pert.

Who is your favorite sidekick of all time? 

As a kid, I loved reruns of the Batman television show starring Adam West as Batman and Burt Ward as an overly-enthusiastic Robin. Robin was the ultimate sidekick, always there to fight crime and provide a witty, albeit cheesy, one-liner. Later on in life, I realized Batman was played for laughs but, at the time, it was serious business to me. Batman was a hero and Robin was his trusted partner. 

Many of our customers come to us because their practice needs a partner in improving their patient communications and giving their efficiency a boost in their Open Dental software. Like Robin, we jump right in to help. However, while supercharging patient communication and powering up your efficiency are our main strengths, Flex can also contribute to your practice's success through other avenues.

At Flex, we do more than develop software - we build relationships, both with our customers AND between our customers and their patients. We feel that being a good partner and resource to your dental practice means that we maintain open lines of communication throughout the entire customer experience. We want to know what you love about Flex so we can continue to push the boundaries of what a software company should be (we’ll give you a hint - we don’t think improvement should ever stop). So, when one of our customers is excited about Flex and our team, we just can’t help but share it!

Nicole Molochova is the financial and practice coordinator for Dr. Alex Rubinov. This NYC-based cosmetic dental practice was in the midst of a transition to a new facility and a move to Open Dental software from their previous management system when they were introduced to Flex. Here's what Nicole has to say about the practice's Flex-perience (we just can’t help ourselves when it comes to a good play on words), including meeting the Flex team, the onboarding process, and their favorite Flex features.

Flex covers the bases of optimizing patient communications and making your team more efficient. Among the many features of Flex is FlexPay, our online module that allows you to accept payments in your practice or through statements that can be sent to your patients via email or text. Let’s take a quick look at the features of FlexPay and how it can boost collections for your practice.

Here’s a quick rundown on what makes Flex unique among patient communication solutions for Open Dental. Get your track shoes laced up - we’re going fast.

We know there are lots of patient communication companies out there and it can be difficult to determine the differences between providers. At Flex, we like to think we do things a little bit outside of the typical “dental industry box.” From the beginnings of our company to some features that you won’t find in any other patient communication software, Flex has a history of marching to the beat of our own drum. Fortunately, the beat seems to be catchy enough where people don’t mind joining us on our journey.